ORDER INFO

All orders are shipped with Royal Mail from the UK.

POSTAGE AND DELIVERY DETAILS:

UK - SIGNED 1ST CLASS: Next-day delivery.

UK - TRACKED 48: Delivery in 2-3 business days.

EUROPE - STANDARD: Delivery in 3-5 working days.

WORLDWIDE - TRACKED (AIRMAIL). Delivery in 5-7 working days.

WORLDWIDE - ECONOMY (SEA-FREIGHT). This is the cheapest, but slowest shipping option offered by Royal Mail: delivery to Western Europe in up to 2 weeks; Eastern Europe in up to 5 weeks; North America in up to 6 weeks; South America, Africa and Asia in up to 8 weeks and Australia in up to 12 weeks.

We recommend using a tracked service when ordering as we cannot accept liability for lost items, however if you have not received your order within the estimated time frame above please contact us at studio@twentyfourthirtysix.com with your order number and date of purchase and we will try to resolve the situation. We send out parcels three times a week and keep proof of postage for all parcels.

 
If an item arrives damaged, please email photographs of the damage* within 3 days of delivery to studio@twentyfourthirtysix.com.
*This does not include items where due to the negligence of a postal service the outer packaging has been damaged.

IMPORTANT: International customers should please check their own country's custom and import duty/tax rules. Twentyfour Thirtysix Ltd cannot take responsibility or be liable for any customs, duty and tax charges.

Please note that if a package is returned to us because of an incorrect address, an unclaimed or missed delivery, or an unpaid customs charge, we cannot offer free re-shipping for its return to the customer.

PRIVACY POLICY

Twentyfour Thirtysix is an independent book publishers registered as a limited company based in the UK.

When you place an order, we collect the name, address, email and phone details that you provide us with which are necessary to process and deliver your order.

All personal data is stored on password-protected systems. This information is shared with Squarespace, our online store hosting provider, Royal Mail, Stripe, Apple Pay and PayPal so that all payments can be processed securely and orders can be fulfilled. Your card details are never stored with us when you make a payment online; the payment is processed independently by your bank, Stripe or PayPal. Third parties are subject to their own privacy policies.

When you give us your email address and subscribe to join our community, you are agreeing to receive email marketing communications and newsletters from us. You are able to unsubscribe from this mailing list at any time. We do not sell or trade email list information for marketing purposes.

If you have any further questions, please send an email to studio@twentyfourthirtysix.com